CallHarbor - Notice history

All systems operational

Operational

Web Phone - Operational

Analytics - Operational

Messaging - Operational

Web Interface - Operational

Operational

Call Recording - Operational

Provisioning - Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

Operational

Call Recording - Operational

Provisioning - Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

Operational

Inbound Fax - Operational

Outbound Fax - Operational

Operational

Provisioning - Operational

Push Notifications - Operational

Calling - Operational

Messaging - Operational

RingGenius Platform - Operational

Notice history

Sep 2023

CallHarbor - Detroit, MI - Service Interruption (eFax/Recording/Provisioning)
  • Resolved
    Resolved

    This incident has been resolved monitoring over the last month has shown no issues.

  • Update
    Update

    We are continuing to see faxes inbound and outbound processing as normal, we are continuing to monitor the eFax services for any impairment. We will provide further updates as we receive them. At this time we are considering eFax services fully operational.

  • Update
    Update

    Faxes inbound and outbound are processing as normal, we are continuing to monitor the eFax services for any impairment. We will provide further updates as we receive them.

  • Update
    Update

    We are beginning to see faxes process through our eFax services. We will provide further updates as we receive them.

  • Identified
    Identified

    eFax services restoration is still underway. Strong progress has been made towards full restoration. We will provide further updates as we receive them.

  • Update
    Update

    Recording and provisioning services are operating fully out of our other points of presence and we are seeing no issues with provisioning or recording at this time. Our engineers are continuing work on eFax services and will be providing updates where possible. We are currently experiencing an outage to our eFax platform due to a database corruption error, our engineers are working on restoring the database as fast as possible from backups.

  • Update
    Update

    We are continuing to investigate this incident. All services are still functional outside of our Detroit, MI point of presence. We will provide further updates as we receive them.

  • Investigating
    Investigating

    We are currently investigating an issue impacting accessibility to our eFax, recording, and provisioning services out of Detroit, MI. No impact to services outside of Detroit, MI is impacted, and calls are functioning as normal.

Aug 2023

No notices reported this month

Jul 2023

eFax - Fax Bridge Outage
  • Resolved
    Resolved

    This incident has been resolved. Fax bridges are operating as normal. We are working with our upstream provider for fax bridges to prevent and issue like this occurring in the future. If you are still experiencing any issues to not hesitate to reach out to our support. support@callharbor.com 833-363-VOIP

  • Identified
    Identified

    We are currently experiencing an outage on physical fax bridges due to an upstream provider. We are working with the upstream provider to resolve this as fast as possible. All eFax services outside of physical fax bridges are still fully functional. We will provide updates as we receive them. If you do not have access to your eFax portal, or need assistance do not hesitate to reach out to support@callharbor.com or give us a call at 833-363-VOIP for further assistance.

Jul 2023 to Sep 2023

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