CallHarbor - Upstream Carrier - Outbound Calling – Incident details

All systems operational

Show current status

Upstream Carrier - Outbound Calling

ResolvedDegraded performance1 hour 13 minutes

Affected

Detroit, MI - Point of Presence

Operational from 3:08 PM to 4:21 PM

Outbound Calling

Operational from 3:08 PM to 4:21 PM

Atlanta, GA - Point of Presence

Operational from 3:08 PM to 4:21 PM

Outbound Calling

Operational from 3:08 PM to 4:21 PM

Phoenix, AZ - Point of Presence

Operational from 3:08 PM to 4:21 PM

Outbound Calling

Operational from 3:08 PM to 4:21 PM

  • ResolvedUTC

    This incident is now being marked as resolved as we are continuing to see outbound calls processing at normal rates.

  • MonitoringUTC

    Update: The upstream carriers have implemented a fix and we are monitoring the situation. We will consider this incident resolved after monitoring for some time.

  • IdentifiedUTC

    We are currently experiencing increased outbound call failures due to outages affecting multiple upstream carriers on the public switched telephone network (PSTN).

    Our team is actively engaged with these carriers, and they are working to reroute traffic and implement a resolution.

    Please note that the CallHarbor network itself is operating normally, and the impact is isolated to these upstream connections. The majority of outbound calls are still processing successfully.

    We will continue to monitor the situation closely and provide updates as they become available.