Notice history

Operational

AUG22

Network Maintenance - Phoenix AZ

CompletedMaintenance3 hours

CompletedAugust 22, 2025 at 4:00 AMUTC
Maintenance has completed successfully
In progressAugust 22, 2025 at 1:00 AMUTC
Maintenance is now in progress
PlannedAugust 22, 2025 at 1:00 AMUTC
We are writing to inform you of network maintenance on our Phoenix, AZ infrastructure this Thursday (8/21) at 9PM ET. This maintenance is expected to last approximately 3 hours and involves network upgrades.
This maintenance is not expected to be service impacting. CallHarbor services will continue to operate normally out of our Detroit, MI, and Atlanta, GA points of presence. All services, including Device Provisioning, Calling, and Portal Access, should remain fully functional throughout the maintenance window.
This maintenance window has been reserved as a precaution in the unlikely event that unforeseen issues arise during the upgrade process. We are taking all necessary precautions to ensure a seamless transition if one is needed.
If you experience any issues during or after this maintenance window, please contact us via email at support@callharbor.com or by phone at 833-363-VOIP. This notification is being sent to ensure transparency.

JUL8

Emergency Network Maintenance - Atlanta, GA - 07/08/25

CompletedMaintenance1 hour 5 minutes

CompletedJuly 08, 2025 at 7:05 PMUTC
Maintenance has completed successfully.
In progressJuly 08, 2025 at 6:00 PMUTC
Maintenance is now in progress
PlannedJuly 08, 2025 at 6:00 PMUTC
We are writing to inform you of emergency network maintenance on our Atlanta, GA infrastructure this Tuesday (7/8) at 2PM ET. This maintenance is expected to last approximately 4 hours and involves network upgrades.
This maintenance is not expected to be service impacting. CallHarbor services will continue to operate normally out of our Detroit, MI, and Phoenix, AZ points of presence. All services, including Device Provisioning, Calling, and Portal Access, should remain fully functional throughout the maintenance window.
This maintenance window has been reserved as a precaution in the unlikely event that unforeseen issues arise during the upgrade process. We are taking all necessary precautions to ensure a seamless transition if one is needed.
If you experience any issues during or after this maintenance window, please contact us via email at support@callharbor.com or by phone at 833-363-VOIP. This notification is being sent to ensure transparency.

CompletedJune 28, 2025 at 3:09 AMUTC
Maintenance has completed successfully.
In progressJune 28, 2025 at 2:00 AMUTC
Maintenance is now in progress
PlannedJune 28, 2025 at 2:00 AMUTC
A non-service-impacting platform upgrade will take place, this update is to enhance functionality across the platform.
This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance.
Upgrade Process: The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade.
Important Note: If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service.

CompletedJune 18, 2025 at 3:46 AMUTC
Maintenance has completed successfully.
In progressJune 18, 2025 at 3:30 AMUTC
Maintenance is now in progress
PlannedJune 18, 2025 at 3:30 AMUTC
On June 17, 2025, at 11:30 PM ET, we will be performing a brief service restart on our Detroit, MI core to adjust some minor configurations.
Detroit, MI registration may temporarily be unavailable while this restart occurs. In the event that registration is unavailable we want to assure you that fail-overs during this maintenance will be seamless and phones will automatically re-register to our Atlanta, or Phoenix points of presence. We anticipate the maintenance to be completed much faster than the 30 minute window.
If you encounter any issues during or after this window, please do not hesitate to contact our support team at 313-263-3663.

ResolvedJune 11, 2025 at 2:02 PMUTC
We're happy to report that the data center has restored connectivity at our Atlanta, GA point of presence, and all services out of this facility are now fully operational.
IdentifiedJune 11, 2025 at 1:28 PMUTC
Please be advised that our Atlanta, GA data center is currently experiencing a network outage. This is affecting services hosted at that specific location. All devices that were registered to our Atlanta, GA data center have automatically migrated to our other two data centers. We want to assure you that all CallHarbor services are operational and stable. We are collaborating closely with the data center team as they work to restore full connectivity.

JUN6

Network Maintenance - Detroit, MI - 06/05/25

CompletedMaintenance1 hour

CompletedJune 06, 2025 at 2:00 AMUTC
Maintenance has completed successfully
In progressJune 06, 2025 at 1:00 AMUTC
Maintenance is now in progress
PlannedJune 06, 2025 at 1:00 AMUTC
We are writing to inform you of planned network maintenance on our Detroit, MI infrastructure this Thursday (06/05) at 9PM ET. This maintenance is expected to last approximately one hour and involves network upgrades.
This maintenance is not expected to be service impacting. CallHarbor services will continue to operate normally out of our Atlanta, GA, and Phoenix, AZ points of presence. All services, including Device Provisioning, Calling, and Portal Access, should remain fully functional throughout the maintenance window.
This maintenance window has been reserved as a precaution in the unlikely event that unforeseen issues arise during the upgrade process. We are taking all necessary precautions to ensure a seamless transition if one is needed.
If you experience any issues during or after this maintenance window, please contact us via email at support@callharbor.com or by phone at 833-363-VOIP. This notification is being sent proactively to ensure transparency.

Jun 2025 to Aug 2025

CallHarbor - Notice history