CallHarbor - Notice history

A network hardware upgrade will be taking place during the specified times listed in this notification. This will be upgrading our core infrastructure. This is expected to be service impacting. This will be relating to all components (Voice / Data / Server). Legacy Voice will not fail-over, calls may be rejected during this time period. CallHarbor platform calls (newly upgraded / newly installed systems) will fail-over to our Atlanta location during this window. Hosted servers will not be accessible during the outage. We do not expect the outage to last longer than one hour, however please prepare for an outage that may last up until the end of the window. If you need to forward calls or assistance preparing for this outage please contact us. If you have any questions please email help@activesolutionsmi.com for more information.

A network hardware upgrade will be taking place during the specified times listed in this notification. This will be upgrading our core infrastructure. This is expected to be service impacting. This will be relating to all components (Voice / Data / Server). Legacy Voice will not fail-over, calls may be rejected during this time period. CallHarbor platform calls (newly upgraded / newly installed systems) will fail-over to our Atlanta location during this window. Hosted servers will not be accessible during the outage. We do not expect the outage to last longer than 15-30 minutes, however please prepare for an outage that may last up until the end of the window. If you need to forward calls or assistance preparing for this outage please contact us. If you have any questions please email help@activesolutionsmi.com for more information.

A platform upgrade will be occurring tonight at 11PM EST - 1:30AM EST. This upgrade will bring improved functionality to our panel. Some improvements include: Chat between users in panel, Desktop Web Soft-Phone, Agent-Missed Calls Report, Improved Graphing, Add Contacts from Call History. This upgrade is not expected to be service impacting, however in the event of a service impact you may call our emergency 24/7 support line: 1 (313) 551-4764 As with all upgrades to our platform they are completed in stages between our multiple geographic locations. Calls will fail-over between these locations seamlessly. This upgrade is only related to customers on our new platform (CallHarbor) clients who have registered within the last ~2-3 months and customers who have completed a migration are on this system. Legacy (Terra/MyVoiceLink) customers are not affected by this upgrade as the platform is no-longer receiving updates for feature set if you are on legacy currently you will receive a call within the next month to schedule an upgrade, this is a free upgrade.

A network hardware upgrade will be taking place during the specified times listed in this notification. This will be upgrading our core infrastructure. This is not expected to be service impacting. This will be relating to all components (Voice / Data / Server). If you have any questions please email help@activesolutionsmi.com for more information.