Phone System Platform Upgrade
- Completed · April 27, 2017 at 5:29 AMUTC
The scheduled maintenance has been completed.
- Update · April 27, 2017 at 4:56 AMUTC
We are extending this maintenance window to 2:30AM EST due to the upgrade taking longer than initially expected in our Atlanta location. This upgrade is still not expected to be service impacting.
- In progress · April 27, 2017 at 3:00 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Update · April 27, 2017 at 1:59 AMUTC
Maintenance will begin as scheduled in 60 minutes.
- Planned · April 26, 2017 at 7:12 PMUTC
A platform upgrade will be occurring tonight at 11PM EST - 1:30AM EST. This upgrade will bring improved functionality to our panel. Some improvements include: Chat between users in panel, Desktop Web Soft-Phone, Agent-Missed Calls Report, Improved Graphing, Add Contacts from Call History. This upgrade is not expected to be service impacting, however in the event of a service impact you may call our emergency 24/7 support line: 1 (313) 551-4764 As with all upgrades to our platform they are completed in stages between our multiple geographic locations. Calls will fail-over between these locations seamlessly. This upgrade is only related to customers on our new platform (CallHarbor) clients who have registered within the last ~2-3 months and customers who have completed a migration are on this system. Legacy (Terra/MyVoiceLink) customers are not affected by this upgrade as the platform is no-longer receiving updates for feature set if you are on legacy currently you will receive a call within the next month to schedule an upgrade, this is a free upgrade.