Manager Portal

Operational

Web Phone

Operational

Analytics

Operational

Messaging

Operational

Web Interface

Operational

Detroit, MI - Point of Presence

Operational

Call Recording

Operational

Provisioning

Operational

Inbound Calling

Operational

Outbound Calling

Operational

Phone Registration

Operational

Atlanta, GA - Point of Presence

Operational

Call Recording

Operational

Provisioning

Operational

Inbound Calling

Operational

Outbound Calling

Operational

Phone Registration

Operational

Phoenix, AZ - Point of Presence

Operational

Inbound Calling

Operational

Outbound Calling

Operational

Phone Registration

Operational

eFax

Operational

Inbound Fax

Operational

Outbound Fax

Operational

CallHarborUC (Mobile App)

Operational

Provisioning

Operational

Push Notifications

Operational

Calling

Operational

Messaging

Operational

Notice history

Sep 2023

CallHarbor - Detroit, MI - Service Interruption (eFax/Recording/Provisioning)
  • Resolved
    Resolved

    This incident has been resolved monitoring over the last month has shown no issues.

  • Identified
    Update

    We are continuing to see faxes inbound and outbound processing as normal, we are continuing to monitor the eFax services for any impairment. We will provide further updates as we receive them. At this time we are considering eFax services fully operational.

  • Identified
    Update

    Faxes inbound and outbound are processing as normal, we are continuing to monitor the eFax services for any impairment. We will provide further updates as we receive them.

  • Identified
    Update

    We are beginning to see faxes process through our eFax services. We will provide further updates as we receive them.

  • Identified
    Identified

    eFax services restoration is still underway. Strong progress has been made towards full restoration. We will provide further updates as we receive them.

  • Investigating
    Update

    Recording and provisioning services are operating fully out of our other points of presence and we are seeing no issues with provisioning or recording at this time. Our engineers are continuing work on eFax services and will be providing updates where possible. We are currently experiencing an outage to our eFax platform due to a database corruption error, our engineers are working on restoring the database as fast as possible from backups.

  • Investigating
    Update

    We are continuing to investigate this incident. All services are still functional outside of our Detroit, MI point of presence. We will provide further updates as we receive them.

  • Investigating
    Investigating

    We are currently investigating an issue impacting accessibility to our eFax, recording, and provisioning services out of Detroit, MI. No impact to services outside of Detroit, MI is impacted, and calls are functioning as normal.

Aug 2023

No notices reported this month

Jul 2023 to Sep 2023