Notice history

Operational

No notices reported this month

CompletedOctober 26, 2018 at 2:00 AMUTC
The scheduled maintenance has been completed.
In progressOctober 25, 2018 at 9:00 PMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateOctober 25, 2018 at 7:59 PMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedOctober 24, 2018 at 9:10 PMUTC
We will be performing a network upgrade at our CallHarbor Atlanta, GA facility. All calls will fail-over to our Southfield, MI servers during the window. Connections to Atlanta, GA may be sporadic throughout the window, this will not affect calling, portal access, or any core features due to Southfield, MI being online. CallHarbor Mobile App's may have brief outages from this upgrade.

CompletedOctober 19, 2018 at 7:15 AMUTC
The scheduled maintenance has been completed.
UpdateOctober 19, 2018 at 6:54 AMUTC
Due to the upgrade taking longer than expected we are extending the window for an additional hour (4AM EST). No impact to services is expected at this time.
In progressOctober 19, 2018 at 5:01 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateOctober 19, 2018 at 3:59 AMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedOctober 05, 2018 at 4:20 PMUTC
A non-service impacting platform upgrade will be occurring on 10/19/18 at 1:00AM EST - 3:00AM EST. This upgrade will provide feature improvements to our panel. This upgrade is not expected to be service impacting, however in the event of a service impact that does not resolve within a timely manner you may call our main line and follow the prompts: 1 (313) 263-3663 As with all upgrades to our platform they are completed in stages between our multiple geographic locations. Calls will fail-over between these locations seamlessly. If your phones are not configured for failover (manually configured/un-supported devices) you may have limited functionality or partial outages. All CallHarbor direct/retail endpoints are configured for failover, this statement only affects private label partners. Again this upgrade is not expected to be service impacting in anyway.

ResolvedOctober 12, 2018 at 7:09 PMUTC
This incident has been resolved.
MonitoringOctober 12, 2018 at 3:23 PMUTC
An issue was identified impacting our Southfield, MI services. Customers connected to the Southfield, MI core had automatically failed over to our Atlanta, GA core. Services are back online at this time outage estimated at 3-5 minutes. --- There was a network outage at our Southfield, MI datacenter that was upstream from our network. The technicians at the datacenter worked towards resolution. As updates arrive they will be listed on our status page. If you are without service or need assistance please contact our support line at 313.263.3663 or email support@callharbor.com

ResolvedOctober 10, 2018 at 8:22 PMUTC
This incident has been resolved.
MonitoringOctober 10, 2018 at 5:14 PMUTC
Services have been fully restored, we are now monitoring to ensure all services remain functional. You will not receive any further notices unless a new issue is discovered or observed.
IdentifiedOctober 10, 2018 at 3:44 PMUTC
An issue has been identified impacting our Atlanta, GA services. Customers connected to the Atlanta, GA core will automatically failover to our Southfield, MI core. If you are a partner you may need to manually failover your phones if they are not configured through our automatic provisioning server. Direct CallHarbor customers do not need to perform any work, and will automatically failover. --- There is currently a network outage at our Atlanta, GA datacenter that is upstream from our network. The technicians at the datacenter are working towards resolution. As updates arrive they will be listed on our status page. If you are without service or need assistance please contact our support line at 313.263.3663 or email support@callharbor.com

CompletedSeptember 14, 2018 at 7:00 AMUTC
The scheduled maintenance has been completed.
In progressSeptember 14, 2018 at 6:00 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateSeptember 14, 2018 at 4:59 AMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedSeptember 12, 2018 at 7:29 PMUTC
We will be performing a network change / test that may affect our Southfield voice platform services. Phone service will fail-over to our Atlanta location during this time. If you are a partner of CallHarbor ensure that your phones are properly configured for failover either with Auto Provisioning or manually configuring SRV / Failover outbound proxies. Direct CallHarbor customers are configured for failover already and will not need to perform any changes during this window. For portal access during this time please utilize: https://nscore1atl.myvoicelink.com. All functionality will remain during this window through Atlanta, we do not expect this outage to last more than one hour. If you have an emergency please call 313.263.3663 for assistance by choosing our support option.

Sep 2018 to Nov 2018

CallHarbor - Notice history