CallHarbor - Notice history

We will be undergoing scheduled maintenance of our networking infrastructure at 10pm tonight, the 12th of November, for 1 hour. No services will be interrupted. All services will continue to function through our Phoenix and Atlanta service centers. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. Again, all services will remain functional during the length of this maintenance window.

A non-service impacting platform upgrade will be occurring on 11/9/2020 at 10:00PM ET - 1:00AM ET. This upgrade will provide bug fixes across our platform feature set. We expect the upgrade to take much less time than is reserved in the window. This upgrade is not expected to be service impacting, however in the event of a service impact that does not resolve within a timely manner you may call our main line and follow the prompts: 1 (833) 363-VOIP As with all upgrades to our platform they are completed in stages between our multiple geographic locations. Phones will fail over between these locations seamlessly. If your phones are not configured for fail over (manually configured/un-supported devices) you may have limited functionality or partial outages. All CallHarbor direct/retail endpoints are configured for fail over. Again this upgrade is not expected to be service impacting in anyway.

We want to make you aware that on 11/9/2020 at 10:00PM EST there will be a scheduled downtime of our Detroit, MI point of presence lasting up to 3 hours. We will be utilizing this time to perform an upgrade to our network infrastructure. During this maintenance window CallHarbor services will continue to operate out of our Atlanta, GA and Phoenix, AZ point of presences and no impact to services are expected. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency.

We want to make you aware that this Sunday (10/18) at 8:00PM ET there will be a scheduled downtime of our Detroit, MI point of presence lasting up to 2 hours. We will be utilizing this time to perform replace a battery within one of our servers. During this maintenance window CallHarbor services will continue to operate out of our Atlanta, GA & Phoenix, AZ points of presence and no impact to services are expected. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 313.263.3663. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency. Best Regards, CallHarbor

A non-service impacting platform upgrade will be occurring on 10/13/2020 at 11:00PM ET - 2:00AM ET. This upgrade will provide bug fixes across our platform feature set. We expect the upgrade to take much less time than is reserved in the window. This upgrade is not expected to be service impacting, however in the event of a service impact that does not resolve within a timely manner you may call our main line and follow the prompts: 1 (833) 363-VOIP As with all upgrades to our platform they are completed in stages between our multiple geographic locations. Phones will fail over between these locations seamlessly. If your phones are not configured for fail over (manually configured/un-supported devices) you may have limited functionality or partial outages. All CallHarbor direct/retail endpoints are configured for fail over. Again this upgrade is not expected to be service impacting in anyway.