Notice history

Operational

ResolvedMay 24, 2024 at 8:57 PMUTC
This incident has been resolved.
InvestigatingMay 24, 2024 at 1:28 PMUTC
We are currently investigating an issue impacting the display of recorded calls from within the portal. Call recordings do appear to be continuing as normal, however they are failing to show within the call history portion of the page. Our engineers are fully engaged and working on resolving this issue as soon as possible. We will provide updates here as we receive them.

CompletedMay 15, 2024 at 12:00 PMUTC
The scheduled maintenance has been completed.
In progressMay 15, 2024 at 4:00 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateMay 15, 2024 at 3:00 AMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedMay 15, 2024 at 2:14 AMUTC
We want to make you aware that this Wednesday (5/15) at 12:00AM ET there will be scheduled maintenance of our Detroit, MI servers lasting for an estimated 8 hours. The purpose of this maintenance is to perform server hardware upgrades. During this maintenance window CallHarbor services will continue to operate out of our Atlanta, GA and Phoenix, AZ points of presence. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency.

CompletedMay 15, 2024 at 3:59 PMUTC
The scheduled maintenance has been completed.
UpdateMay 08, 2024 at 6:30 PMUTC
Verification is currently underway for the maintenance items.
UpdateMay 08, 2024 at 11:11 AMUTC
Scheduled maintenance is still in progress. We will provide updates as servers move out of maintenance. Maintenance may take some more time than initially anticipated. No service impact is expected.
In progressMay 08, 2024 at 4:00 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateMay 08, 2024 at 3:00 AMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedMay 07, 2024 at 1:39 PMUTC
We want to make you aware that this Wednesday (5/8) at 12:00AM ET there will be a scheduled maintenance of our Atlanta, GA servers lasting for an estimated 8 hours. The purpose of this maintenance is to perform server hardware upgrades. During this maintenance window CallHarbor services will continue to operate out of our Detroit, MI, and Phoenix, AZ points of presence. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency.

CompletedMay 01, 2024 at 10:00 AMUTC
The scheduled maintenance has been completed.
In progressMay 01, 2024 at 4:00 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateMay 01, 2024 at 3:00 AMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedApril 30, 2024 at 8:37 PMUTC
We want to make you aware that this Wednesday (5/1) at 12:00AM ET there will be a scheduled maintenance of our Phoenix, AZ servers lasting up to 6 hours. The purpose of this maintenance is to perform server hardware upgrades. During this maintenance window CallHarbor services will continue to operate out of our Detroit, MI, and Atlanta, GA points of presence. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency.

ResolvedApril 18, 2024 at 2:53 PMUTC
This incident has been resolved.
MonitoringApril 18, 2024 at 2:08 PMUTC
We are seeing fax bridges come back online, we are continuing to monitor the situation and will provide further updates as we receive them from upstream providers.
IdentifiedApril 18, 2024 at 1:53 PMUTC
We are currently experiencing an outage on physical fax bridges due to an upstream provider. We are working with the upstream provider to resolve this as fast as possible. All eFax services outside of physical fax bridges are still fully functional. We will provide updates as we receive them. If you do not have access to your eFax portal, or need assistance do not hesitate to reach out to support@callharbor.com or give us a call at 833-363-VOIP for further assistance.

CompletedApril 03, 2024 at 3:30 AMUTC
The scheduled maintenance has been completed.
In progressApril 03, 2024 at 1:30 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
UpdateApril 03, 2024 at 12:30 AMUTC
Maintenance will begin as scheduled in 60 minutes.
PlannedApril 02, 2024 at 8:25 PMUTC
We will be undergoing scheduled maintenance of our networking infrastructure at our Detroit, MI point of presence at 9:30PM ET on the 2nd of April for 2 hours. eFax service may be impacted for short periods during this time. All other services will continue to function through our Phoenix and Atlanta service centers. We are currently not expecting any impact to services that would require failover, however we are putting this window up as a precautionary measure. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. This window may shrink as work is progressing, our status page will update as soon as the work is completed.

No notices reported this month

Mar 2024 to May 2024

CallHarbor - Notice history