CallHarbor - Platform Upgrade – Maintenance details

All systems operational

OCT6

Platform Upgrade

PlannedOctober 06, 2026 at 1:00 AM – 6:00 AMUTC

Affects

Manager Portal

Under maintenance from 1:00 AM to 12:00 AM

Web Phone

Under maintenance from 1:00 AM to 12:00 AM

Analytics

Under maintenance from 1:00 AM to 12:00 AM

Messaging

Under maintenance from 1:00 AM to 12:00 AM

Web Interface

Under maintenance from 1:00 AM to 12:00 AM

Detroit, MI - Point of Presence

Under maintenance from 1:00 AM to 12:00 AM

Updates
  • Planned
    October 02, 2026 at 8:01 PMUTC
    Planned
    October 02, 2026 at 8:01 PMUTC

    A non-service-impacting platform upgrade will take place, this update is to enhance functionality across the platform.

    This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance.

    Upgrade Process: The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade.

    Important Note: If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service.