Platform Upgrade
Affects
- Completed · April 02, 2025 at 4:00 AMUTCMaintenance has completed successfully
- In progress · April 02, 2025 at 1:00 AMUTCMaintenance is now in progress
- Planned · April 02, 2025 at 1:00 AMUTC
A non-service-impacting platform upgrade will take place, this update is to enhance functionality across the platform.
This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance.
Upgrade Process: The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade.
Important Note: If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service.