Platform Upgrade
Affects
- Completed · March 01, 2025 at 8:00 AMUTCMaintenance has completed successfully
- In progress · March 01, 2025 at 3:00 AMUTCMaintenance is now in progress
- Planned · March 01, 2025 at 3:00 AMUTC
A non-service-impacting platform upgrade will take place, this update is to address bug reports as well as enhance functionality across the platform.
This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance.
Upgrade Process: The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade.
Important Note: If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service.