CallHarbor - Notice history

We are reciving many tickets and calls relating to Comcast circuits in the area. It appears that Comcast is having an issue with their core network. We suggest reaching out to Comcast to determine the extent of the outage and plan for resolution. We are certain however that Comcast is aware of the issue as it is affecting a large portion of our customers. If you would like to forward calls in the meantime until the Comcast issue is resolved please let us know by reaching out via help@activesolutionsmi.com and we will have the forward setup under your account. Our systems and services are fully online and functioning properly at this time, calls are passing normally for customers not on a Comcast circuits.

One of our core routers suffered a catastrophic hardware failure this evening starting at 9:25PM EST, technicians were dispatched immediately to begin the fail-over to our secondary core router. A replacement router was staged and installed in place of the failed core router. Total outage period in Southfield, MI was from 9:25PM - 10:13PM EST. Hosted Voice services remained operational during this period by failing over automatically to our secondary location in Atlanta, GA. No updates will be to follow as all issues are resolved, and no further action will be needed.