CallHarbor Status - Incident history

Server Maintenance - Thursday, April 23rd, 2026

Fri, 24 Apr 2026 01:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

Apr 24, 01:00:00 GMT+0
Identified - We will be performing scheduled maintenance on our server infrastructure tonight, Thursday, 4/23/2026. During this maintenance window, no services are expected to be affected. All systems will remain fully operational, and customers should experience no disruption to their service. Our team will be monitoring all systems closely throughout the maintenance period and will provide updates immediately if any unexpected issues arise. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance..

Apr 24, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 24, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Platform Upgrade - 3/12/2026

Fri, 13 Mar 2026 01:00:00 +0000

Type: Maintenance

Duration: 2 hours and 21 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

Mar 13, 01:00:00 GMT+0
Identified - A non-service-impacting platform upgrade will take place, this update is to enhance functionality across the platform. This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance. **Upgrade Process:** The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade. **Important Note:** If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service..

Mar 13, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 13, 03:21:06 GMT+0
Completed - Maintenance has completed successfully..

Platform Upgrade

Tue, 10 Feb 2026 03:00:00 +0000

Type: Maintenance

Duration: 2 hours and 17 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , ,

Feb 10, 03:00:00 GMT+0
Identified - A non-service-impacting platform upgrade will take place, this update is to enhance functionality across the platform. This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance. **Upgrade Process:** The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade. **Important Note:** If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service..

Feb 10, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 05:17:23 GMT+0
Completed - Maintenance has completed successfully..

Inbound and Outbound Calling - One-Way Audio

Tue, 27 Jan 2026 19:28:42 +0000

Type: Incident

Duration: 6 hours and 14 minutes

Jan 27, 19:28:42 GMT+0
Investigating - We have received reports regarding intermittent one way audio and are currently investigating this incident. .

Jan 27, 20:03:59 GMT+0
Identified - It appears that the issue is subsiding and we are seeing minimal reports of one way audio issues at this time. We can confirm that the issue is stemming outside of CallHarbor's network and impacting multiple web based services. We will continue to provide updates when available. .

Jan 27, 21:38:59 GMT+0
Monitoring - We are continuing to monitor the situation, we are seeing minimal to no impact. We will continue to monitor for some time prior to closing this incident. .

Jan 28, 01:42:59 GMT+0
Resolved - As we have seen no impact for some time we will be closing this incident. If you are experiencing any issues with one way audio please reach out to our support team for assistance. .

Outbound Calling Failures

Wed, 21 Jan 2026 15:32:16 +0000

Type: Incident

Duration: 6 hours and 23 minutes

Jan 21, 15:32:16 GMT+0
Monitoring - We have identified and resolved an issue affecting some outbound calling attempts at that originated with our primary upstream provider. Upon identification, our team successfully migrated outbound traffic to a redundant secondary connection within under five minutes, restoring outbound call completion to normal rates. The CallHarbor network and all internal systems are fully operational. While the root cause lies outside of our immediate network, we are working closely with our carriers to investigate the incident. We will remain on our secondary routing until we have confirmed the primary path is fully stable. No action is required on your part. Our team remains on high alert to ensure continued service stability..

Jan 21, 19:00:11 GMT+0
Monitoring - We are continuing to see stability for outbound calling. We have also notated that the primary connection from our upstream provider has been repaired. We will continue to monitor and close this incident today pending no further action being taken by our team. .

Jan 21, 21:55:39 GMT+0
Resolved - Monitoring has continued to show normal operation throughout the day. We are closing this incident as no further action is expected. .

Intermittent Inbound Calling Failures - Verizon Wireless Subscribers

Mon, 5 Jan 2026 16:24:27 +0000

Type: Incident

Duration: 4 hours and 19 minutes

Jan 5, 16:24:27 GMT+0
Investigating - We are currently investigating an increased rate of inbound call failures that appear to be primarily / specifically affecting calls originating from Verizon Wireless subscribers. Our engineering team has verified that the CallHarbor network is performing normally and all internal systems are fully operational. This issue has been identified as originating outside of our network, and we are working closely with our upstream carriers to determine the root cause and expedite a resolution. We will provide further updates as more information becomes available..

Jan 5, 17:15:19 GMT+0
Identified - Upstream carriers have identified the cause and are currently working toward a resolution. This issue remains intermittent and appears limited strictly to Verizon Wireless subscribers; calls from all other service providers are completing at normal rates with no signs of impact. While this disruption is occurring outside of the CallHarbor network, our teams remain fully engaged with our carrier partners to monitor the situation. We will provide further updates as we receive them..

Jan 5, 18:58:34 GMT+0
Identified - Due to the root cause lying outside of the CallHarbor network, updates from external carriers may be limited, but our team continues to monitor the situation closely. We have received an update that Verizon is aware of the issue and working towards resolution. We will continue to share further information as it becomes available..

Jan 5, 20:43:22 GMT+0
Resolved - The issue affecting inbound calls from Verizon Wireless subscribers has been resolved. Verizon has implemented a routing change that has corrected the problem, and our engineering team has confirmed that call completion rates have returned to normal levels. Our internal CallHarbor network remained fully operational throughout this incident. The root cause was identified as a routing configuration issue within Verizon's network that was affecting calls destined for our upstream carriers. We will continue to monitor call quality and completion rates closely over the next 24 hours to ensure stability. If you experience any further issues, please contact our support team. We appreciate your patience as we worked with our carrier partners to resolve this matter..

Network Maintenance - Phoenix AZ

Fri, 22 Aug 2025 01:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

Aug 22, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 22, 01:00:00 GMT+0
Identified - We are writing to inform you of network maintenance on our Phoenix, AZ infrastructure this Thursday (8/21) at 9PM ET. This maintenance is expected to last approximately 3 hours and involves network upgrades. This maintenance is not expected to be service impacting. CallHarbor services will continue to operate normally out of our Detroit, MI, and Atlanta, GA points of presence. All services, including Device Provisioning, Calling, and Portal Access, should remain fully functional throughout the maintenance window. This maintenance window has been reserved as a precaution in the unlikely event that unforeseen issues arise during the upgrade process. We are taking all necessary precautions to ensure a seamless transition if one is needed. If you experience any issues during or after this maintenance window, please contact us via email at [support@callharbor.com](mailto:support@callharbor.com) or by phone at 833-363-VOIP. This notification is being sent to ensure transparency..

Aug 22, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Emergency Network Maintenance - Atlanta, GA - 07/08/25

Tue, 8 Jul 2025 18:00:00 +0000

Type: Maintenance

Duration: 1 hour and 6 minutes

Affected Components: , , , , ,

Jul 8, 19:05:57 GMT+0
Completed - Maintenance has completed successfully..

Jul 8, 18:00:00 GMT+0
Identified - We are writing to inform you of emergency network maintenance on our Atlanta, GA infrastructure this Tuesday (7/8) at 2PM ET. This maintenance is expected to last approximately 4 hours and involves network upgrades. This maintenance is _not_ expected to be service impacting. CallHarbor services will continue to operate normally out of our Detroit, MI, and Phoenix, AZ points of presence. All services, including Device Provisioning, Calling, and Portal Access, should remain fully functional throughout the maintenance window. This maintenance window has been reserved as a precaution in the unlikely event that unforeseen issues arise during the upgrade process. We are taking all necessary precautions to ensure a seamless transition if one is needed. If you experience any issues during or after this maintenance window, please contact us via email at [support@callharbor.com](mailto:support@callharbor.com) or by phone at 833-363-VOIP. This notification is being sent to ensure transparency..

Jul 8, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Platform Upgrade

Sat, 28 Jun 2025 02:00:00 +0000

Type: Maintenance

Duration: 1 hour and 9 minutes

Affected Components: , , , , , , , , , , , , , , ,

Jun 28, 02:00:00 GMT+0
Identified - A non-service-impacting platform upgrade will take place, this update is to enhance functionality across the platform. This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance. **Upgrade Process:** The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade. **Important Note:** If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service..

Jun 28, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 28, 03:09:00 GMT+0
Completed - Maintenance has completed successfully..

Services Restart - Detroit, MI - 6/17/2025

Wed, 18 Jun 2025 03:30:00 +0000

Type: Maintenance

Duration: 17 minutes

Affected Components: , ,

Jun 18, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 03:46:38 GMT+0
Completed - Maintenance has completed successfully..

Jun 18, 03:30:00 GMT+0
Identified - On June 17, 2025, at 11:30 PM ET, we will be performing a brief service restart on our Detroit, MI core to adjust some minor configurations. Detroit, MI registration may temporarily be unavailable while this restart occurs. In the event that registration is unavailable we want to assure you that fail-overs during this maintenance will be seamless and phones will automatically re-register to our Atlanta, or Phoenix points of presence. We anticipate the maintenance to be completed much faster than the 30 minute window. If you encounter any issues during or after this window, please do not hesitate to contact our support team at 313-263-3663..

Network Outage - Atlanta, GA - 06/11/25

Wed, 11 Jun 2025 13:28:37 +0000

Type: Incident

Duration: 34 minutes

Affected Components: , , , , ,

Jun 11, 13:28:37 GMT+0
Identified - Please be advised that our Atlanta, GA data center is currently experiencing a network outage. This is affecting services hosted at that specific location. All devices that were registered to our Atlanta, GA data center have automatically migrated to our other two data centers. We want to assure you that all CallHarbor services are operational and stable. We are collaborating closely with the data center team as they work to restore full connectivity..

Jun 11, 14:02:20 GMT+0
Resolved - We're happy to report that the data center has restored connectivity at our Atlanta, GA point of presence, and all services out of this facility are now fully operational..

Network Maintenance - Detroit, MI - 06/05/25

Fri, 6 Jun 2025 01:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , ,

Jun 6, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 6, 01:00:00 GMT+0
Identified - We are writing to inform you of planned network maintenance on our Detroit, MI infrastructure this Thursday (06/05) at 9PM ET. This maintenance is expected to last approximately one hour and involves network upgrades. This maintenance is _not_ expected to be service impacting. CallHarbor services will continue to operate normally out of our Atlanta, GA, and Phoenix, AZ points of presence. All services, including Device Provisioning, Calling, and Portal Access, should remain fully functional throughout the maintenance window. This maintenance window has been reserved as a precaution in the unlikely event that unforeseen issues arise during the upgrade process. We are taking all necessary precautions to ensure a seamless transition if one is needed. If you experience any issues during or after this maintenance window, please contact us via email at [support@callharbor.com](mailto:support@callharbor.com) or by phone at 833-363-VOIP. This notification is being sent proactively to ensure transparency..

Jun 6, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

One Way Audio - Detroit, MI Point of Presence

Tue, 27 May 2025 15:32:17 +0000

Type: Incident

Duration: 9 hours and 34 minutes

Affected Components: ,

May 28, 18:27:45 GMT+0
Postmortem - ### **Incident Summary** On Tuesday, May 27, 2025, at approximately 11:14 AM ET, CallHarbor began receiving reports of one-way audio on some calls originating from or terminating through our Detroit Point of Presence (PoP). Our team was able to reproduce the issue through internal testing. Following reproduction of the issue the CallHarbor team initiated a failover to our other Points of Presence to mitigate any impact. While this did resolve the issue some clients may have had a brief period of one way audio on calls between approximately 11:14AM ET to 11:30AM ET provided that their calls traversed our Detroit, MI PoP. We sincerely apologize for any inconvenience or disruption this incident may have caused to your communications. We understand the critical nature of reliable audio for your business operations. ### **Timeline of Events** **Initial reports and resolution put in place:** * **11:14-11:18 AM ET:** Initial reports of one-way audio through Detroit, MI PoP received by CallHarbor Support. * **11:19 AM ET:** Network engineers engaged to begin verification of issue. * **11:20 AM ET:** Internal testing confirmed the one-way audio issue. * **11:25 AM ET:** Decision made to initiate failover of services from Detroit to our Atlanta and Phoenix PoPs. * **11:28 AM ET:** Failover initiated. Devices began successfully re-registering at the Atlanta and Phoenix PoPs. **Investigation and Restoration of Detroit, MI PoP:** * **11:32 AM ET:** Status page updated outlining steps taken and that issue has been identified. * **11:32 AM ET - 8:30 PM ET:** Investigation into the cause of the one-way audio during failover. All CallHarbor-managed equipment and services in Detroit were confirmed to be online and stable, indicating an external factor. * **9:00 PM ET:** Failback to the Detroit PoP commenced. * **9:06 PM ET:** Services in Detroit were fully restored with two-way audio confirmed, and no further issues were observed. ### **Root Cause** Our investigation determined that the one-way audio incident was not caused by any CallHarbor internal systems or equipment. All CallHarbor infrastructure in our Detroit PoP remained stable and operational throughout the incident. The issue has been attributed to a connectivity problem with an upstream carrier providing service to our Detroit PoP. This upstream issue prevented the proper flow of audio in one direction for some calls. ### **Resolution** The immediate resolution involved a successful failover of services to our geographically diverse Atlanta and Phoenix PoPs. This proactive measure ensured minimal service disruption for our customers, allowing calls to be routed through unaffected infrastructure. Once the upstream carrier issue appeared to be resolved or mitigated, a controlled failback to the Detroit PoP was executed without incident. ### **Future Prevention and Resiliency** While we do not anticipate a recurrence of this specific upstream carrier issue, this incident underscores the critical importance of our multi-point of presence architecture. This design, combined with our relationships with multiple upstream carriers, provides significant resilience against external outages. Our ability to quickly failover to alternative PoPs demonstrates our commitment to maintaining high availability and reliable service, even when faced with issues outside of our direct control. We will continue to monitor our carrier connections closely and explore further diversification where appropriate..

May 27, 15:42:44 GMT+0
Investigating - We are continuing to see calls completing as normal through our Atlanta, GA and Phoenix, AZ data centers. .

May 27, 15:32:17 GMT+0
Investigating - We're currently investigating an incident causing one-way audio for some users. We've seen an increase in reports affecting our Detroit, MI point of presence. To mitigate the impact, we've rerouted all devices registered to our Detroit core. They will now register through our Atlanta, GA and Phoenix, AZ data centers while we work to identify the root cause. We'll provide updates as our investigation progresses..

May 27, 21:01:38 GMT+0
Identified - Tonight, we'll be failing back phones to our Detroit, MI point of presence. We expect this change to happen at 9 PM ET and be completed by 9:30 PM ET. There's a possibility of a brief period of one-way audio as we finish testing. We will provide updates as we complete the change. This as well as previous changes from this incident only impact phones that are set to default to our Detroit, MI point of presence, our Atlanta, GA and Phoenix, AZ points of presence remain unaffected. .

May 28, 01:06:32 GMT+0
Resolved - This incident has been resolved..

DTW Maintenance - 2025/05/09

Fri, 9 May 2025 23:45:00 +0000

Type: Maintenance

Duration: 2 hours and 10 minutes

Affected Components: , , , , , , , , , ,

May 9, 23:45:00 GMT+0
Identified - We will be performing scheduled maintenance on our DTW datacenter tonight between 7:45 PM and 8:45 PM EST. This maintenance will affect our **DTW location only**. **PHX and ATL locations will remain fully functional** and are not impacted by this work. During this window, there is a small possibility of intermittent call disruptions at the DTW location, including dropped calls. However, we expect any impact to be minimal and brief. Please note that the CallHarbor network will remain fully operational throughout the maintenance window, and we are taking proactive measures to reduce any potential disruption. Our team will be monitoring all systems closely and will provide updates if any unexpected issues arise..

May 10, 01:54:35 GMT+0
Completed - The scheduled maintenance has been completed. .

May 9, 23:45:01 GMT+0
Identified - Maintenance is now in progress.

Upstream Carrier - Outbound Calling

Thu, 1 May 2025 15:08:37 +0000

Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: , ,

May 1, 15:08:37 GMT+0
Identified - We are currently experiencing increased outbound call failures due to outages affecting multiple upstream carriers on the public switched telephone network (PSTN). Our team is actively engaged with these carriers, and they are working to reroute traffic and implement a resolution. Please note that the CallHarbor network itself is operating normally, and the impact is isolated to these upstream connections. The majority of outbound calls are still processing successfully. We will continue to monitor the situation closely and provide updates as they become available..

May 1, 15:29:18 GMT+0
Monitoring - Update: The upstream carriers have implemented a fix and we are monitoring the situation. We will consider this incident resolved after monitoring for some time..

May 1, 16:21:57 GMT+0
Resolved - This incident is now being marked as resolved as we are continuing to see outbound calls processing at normal rates..

Platform Upgrade

Wed, 2 Apr 2025 01:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , ,

Apr 2, 01:00:00 GMT+0
Identified - A non-service-impacting platform upgrade will take place, this update is to enhance functionality across the platform. This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance. **Upgrade Process:** The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade. **Important Note:** If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service..

Apr 2, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 2, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Platform Upgrade

Sat, 1 Mar 2025 03:00:00 +0000

Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , , , , , , , , , , , , , , , ,

Mar 1, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 1, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 1, 03:00:00 GMT+0
Identified - A non-service-impacting platform upgrade will take place, this update is to address bug reports as well as enhance functionality across the platform. This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance. **Upgrade Process:** The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade. **Important Note:** If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service..

eFax Fax Bridge / Physical Fax Deliverability

Tue, 25 Feb 2025 20:29:44 +0000

Type: Incident

Duration: 21 hours and 3 minutes

Affected Components: ,

Feb 25, 20:29:44 GMT+0
Investigating - Our physical fax service is currently experiencing an outage for some users due to an issue with our upstream provider. We are actively working with them to restore service as quickly as possible. * **Impact:** Physical fax transmissions are unavailable for some users. * **Workaround:** All other eFax services (excluding physical fax bridges) are operational. You may utilize our eFax portal to send and receive faxes until this issue is resolved. We will provide updates as they become available. For assistance, please contact [support@callharbor.com](mailto:support@callharbor.com) or call 833-363-VOIP..

Feb 26, 17:32:19 GMT+0
Resolved - This incident has been resolved. The upstream vendor has restored all services..

Network Maintenance - Atlanta, GA - 02/13/25

Fri, 14 Feb 2025 01:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , ,

Feb 14, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 14, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 14, 01:00:00 GMT+0
Identified - We are writing to inform you of planned network maintenance on our Atlanta, GA infrastructure this Thursday (2/13) at 8PM ET. This maintenance is expected to last approximately 3 hours and involves network upgrades. This maintenance is _not_ expected to be service impacting. CallHarbor services will continue to operate normally out of our Detroit, MI, and Phoenix, AZ points of presence. All services, including Device Provisioning, Calling, and Portal Access, should remain fully functional throughout the maintenance window. This maintenance window has been reserved as a precaution in the unlikely event that unforeseen issues arise during the upgrade process. We are taking all necessary precautions to ensure a seamless transition if one is needed. If you experience any issues during or after this maintenance window, please contact us via email at [support@callharbor.com](mailto:support@callharbor.com) or by phone at 833-363-VOIP. This notification is being sent proactively to ensure transparency..

RingGenius Outage

Mon, 9 Sep 2024 16:02:36 +0000

Type: Incident

Duration: 2 hours and 22 minutes

Sep 9, 16:02:36 GMT+0
Identified - **CallHarbor clients and clients who have been migrated from RingGenius to CallHarbor's platform are NOT impacted by this outage.** RingGenius' platform is currently experiencing an outage due to an upstream carrier. RingGenius is aware of the outage and is working as fast as possible to get services back online. We will provide updates as we receive them from RingGenius / the upstream carrier. .

Sep 9, 18:24:14 GMT+0
Resolved - This incident has been resolved..

Platform Upgrade

Tue, 30 Jul 2024 02:00:00 +0000

Type: Maintenance

Duration: 2 hours and 6 minutes

Affected Components: , , , , , , , , , , , , , , , ,

Jul 30, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 30, 04:05:46 GMT+0
Completed - The scheduled maintenance has been completed. .

Jul 30, 02:00:00 GMT+0
Identified - A non-service-impacting platform upgrade will take place, this update is to address bug reports as well as enhance functionality across the platform. This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance. **Upgrade Process:** The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade. **Important Note:** If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service..

Platform Upgrade (micro-upgrade)

Thu, 20 Jun 2024 02:00:00 +0000

Type: Maintenance

Duration: 1 hour and 1 minute

Affected Components: , , , , , , , ,

Jun 20, 03:01:22 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 20, 02:00:00 GMT+0
Identified - **Details:** A non-service-impacting platform upgrade will take place, this update is to update a service for connectivity to a vendor for push notifications on legacy mobile apps. Our legacy apps are no longer available within the Play Store or App Store legacy apps are named "CallHarbor Mobile". This does not impact our new apps named "CallHarborUC", which we suggest upgrading to. This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance. **Upgrade Process:** The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade. **Important Note:** If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service..

Jun 20, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Platform Portal - Call Recording Display

Fri, 24 May 2024 13:28:48 +0000

Type: Incident

May 24, 13:28:48 GMT+0
Investigating - We are currently investigating an issue impacting the display of recorded calls from within the portal. Call recordings do appear to be continuing as normal, however they are failing to show within the call history portion of the page. Our engineers are fully engaged and working on resolving this issue as soon as possible. We will provide updates here as we receive them..

May 24, 20:57:36 GMT+0
Resolved - This incident has been resolved..

Server Maintenance - Detroit, MI - 05/15/24

Wed, 15 May 2024 04:00:00 +0000

Type: Maintenance

Duration: 24 days, 9 hours and 53 minutes

May 15, 02:14:10 GMT+0
Identified - We want to make you aware that this Wednesday (5/15) at 12:00AM ET there will be scheduled maintenance of our Detroit, MI servers lasting for an estimated 8 hours. The purpose of this maintenance is to perform server hardware upgrades. During this maintenance window CallHarbor services will continue to operate out of our Atlanta, GA and Phoenix, AZ points of presence. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency..

May 15, 12:00:02 GMT+0
Completed - The scheduled maintenance has been completed..

May 15, 04:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 15, 03:00:05 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Server Maintenance - Atlanta, GA - 05/08/24

Wed, 8 May 2024 04:00:00 +0000

Type: Maintenance

Duration: 20 hours and 14 minutes

May 8, 03:00:05 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

May 8, 18:30:38 GMT+0
Identified - Verification is currently underway for the maintenance items..

May 8, 11:11:26 GMT+0
Identified - Scheduled maintenance is still in progress. We will provide updates as servers move out of maintenance. Maintenance may take some more time than initially anticipated. No service impact is expected..

May 8, 04:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 15, 15:59:36 GMT+0
Completed - The scheduled maintenance has been completed..

May 7, 13:39:22 GMT+0
Identified - We want to make you aware that this Wednesday (5/8) at 12:00AM ET there will be a scheduled maintenance of our Atlanta, GA servers lasting for an estimated 8 hours. The purpose of this maintenance is to perform server hardware upgrades. During this maintenance window CallHarbor services will continue to operate out of our Detroit, MI, and Phoenix, AZ points of presence. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency..

Server Maintenance - Phoenix, AZ - 05/01/24

Wed, 1 May 2024 04:00:00 +0000

Type: Maintenance

Duration: 2 days, 10 hours and 57 minutes

May 1, 10:00:02 GMT+0
Completed - The scheduled maintenance has been completed..

May 1, 04:00:05 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 30, 20:37:06 GMT+0
Identified - We want to make you aware that this Wednesday (5/1) at 12:00AM ET there will be a scheduled maintenance of our Phoenix, AZ servers lasting up to 6 hours. The purpose of this maintenance is to perform server hardware upgrades. During this maintenance window CallHarbor services will continue to operate out of our Detroit, MI, and Atlanta, GA points of presence. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency..

May 1, 03:00:13 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

eFax - Fax Bridge Outage

Thu, 18 Apr 2024 13:53:00 +0000

Type: Incident

Apr 18, 14:08:22 GMT+0
Monitoring - We are seeing fax bridges come back online, we are continuing to monitor the situation and will provide further updates as we receive them from upstream providers..

Apr 18, 13:53:01 GMT+0
Identified - We are currently experiencing an outage on physical fax bridges due to an upstream provider. We are working with the upstream provider to resolve this as fast as possible. All eFax services outside of physical fax bridges are still fully functional. We will provide updates as we receive them. If you do not have access to your eFax portal, or need assistance do not hesitate to reach out to support@callharbor.com or give us a call at 833-363-VOIP for further assistance..

Apr 18, 14:53:35 GMT+0
Resolved - This incident has been resolved..

Network Infrastructure Maintenance - DTW

Wed, 3 Apr 2024 01:30:00 +0000

Type: Maintenance

Duration: 2 hours

Apr 3, 03:30:02 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 3, 00:30:07 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Apr 3, 01:30:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 2, 20:25:36 GMT+0
Identified - We will be undergoing scheduled maintenance of our networking infrastructure at our Detroit, MI point of presence at 9:30PM ET on the 2nd of April for 2 hours. eFax service may be impacted for short periods during this time. All other services will continue to function through our Phoenix and Atlanta service centers. We are currently not expecting any impact to services that would require failover, however we are putting this window up as a precautionary measure. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. This window may shrink as work is progressing, our status page will update as soon as the work is completed..

Network Infrastructure Maintenance - DTW

Sun, 4 Feb 2024 02:30:00 +0000

Type: Maintenance

Duration: 4 hours

Feb 1, 17:38:10 GMT+0
Completed - This maintenance window has been canceled and is pending rescheduling..

Jan 31, 19:30:17 GMT+0
Identified - An update to the schedule for maintenance has been made. We will be undergoing scheduled maintenance of our networking infrastructure at our Detroit, MI point of presence at 9:30PM ET on the 3rd of February for 4 hours. This is in place of the maintenance which was going to take place on the 1st of February..

Jan 30, 23:55:28 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Jan 30, 19:21:12 GMT+0
Identified - We will be undergoing scheduled maintenance of our networking infrastructure at our Detroit, MI point of presence at 9:30PM ET on the 3rd of February for 4 hours. eFax service may be impacted for short periods during this time. All other services will continue to function through our Phoenix and Atlanta service centers. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. This window may shrink as work is progressing, our status page will update as soon as the work is completed..

Network Infrastructure Maintenance - DTW

Sat, 3 Feb 2024 02:30:00 +0000

Type: Maintenance

Duration: 3 hours

Feb 2, 14:15:40 GMT+0
Identified - We will be undergoing scheduled maintenance of our networking infrastructure at our Detroit, MI point of presence at 9:30PM ET on the 2nd of February for 3 hours. eFax service may be impacted for short periods during this time. All other services will continue to function through our Phoenix and Atlanta service centers. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. This window may shrink as work is progressing, our status page will update as soon as the work is completed..

Feb 3, 02:32:06 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 3, 05:30:03 GMT+0
Completed - The scheduled maintenance has been completed..

Server Maintenance - DTW / ATL / PHX

Wed, 31 Jan 2024 02:00:00 +0000

Type: Maintenance

Duration: 6 hours

Jan 30, 23:54:51 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Jan 30, 23:56:11 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Jan 30, 23:54:12 GMT+0
Identified - We want to make you aware that this Tuesday (1/30) at 9:00PM ET there will be a scheduled maintenance of our Detroit, MI, Phoenix, AZ and Atlanta, GA servers lasting up to 6 hours. The purpose of this maintenance is to improve portal performance. This will not impact calling, or feature functionality. During this maintenance window CallHarbor services will continue to operate out of our Detroit, MI, Atlanta, GA & Phoenix, AZ points of presence and there may be brief periods of under five minutes where the portal may be inaccessible while services restart however no lasting or other impact to services are expected. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 313.263.3663. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency..

Jan 31, 00:59:57 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jan 31, 02:01:40 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jan 31, 08:01:07 GMT+0
Completed - The scheduled maintenance has been completed..

Network Infrastructure Maintenance - DTW

Sun, 28 Jan 2024 03:30:00 +0000

Type: Maintenance

Duration: 8 hours

Jan 28, 02:29:57 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jan 28, 08:56:55 GMT+0
Completed - The scheduled maintenance has been completed..

Jan 28, 07:34:19 GMT+0
Identified - Scheduled maintenance is still in progress. We will provide updates as necessary..

Jan 28, 03:30:58 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jan 28, 00:29:51 GMT+0
Identified - We will be undergoing scheduled maintenance of our networking infrastructure at our Detroit, MI point of presence at 10:30PM ET on the 27th of January for 5 hours. eFax service may be impacted for short periods during this time. All other services will continue to function through our Phoenix and Atlanta service centers. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. This window may shrink as work is progressing, our status page will update as soon as the work is completed..

Network Infrastructure Maintenance - DTW

Sat, 20 Jan 2024 02:00:00 +0000

Type: Maintenance

Duration: 5 hours

Jan 20, 04:57:19 GMT+0
Completed - The scheduled maintenance has been completed..

Jan 16, 21:27:36 GMT+0
Identified - We will be undergoing scheduled maintenance of our networking infrastructure at our Detroit, MI point of presence at 9PM ET on the 19th of January for 5 hours. eFax service may be impacted for short periods during this time. All other services will continue to function through our Phoenix and Atlanta service centers. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. This window may shrink as work is progressing, our status page will update as soon as the work is completed..

Jan 20, 02:00:41 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jan 20, 01:00:20 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Network Infrastructure Maintenance - DTW

Sun, 7 Jan 2024 02:00:00 +0000

Type: Maintenance

Duration: 5 hours

Jan 7, 00:59:57 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jan 7, 07:51:41 GMT+0
Completed - The scheduled maintenance has been completed..

Jan 7, 00:21:00 GMT+0
Identified - We will be undergoing scheduled maintenance of our networking infrastructure at our Detroit, MI point of presence at 9PM ET on the 6th of January for 3 hours. eFax service may be impacted during this time. All other services will continue to function through our Phoenix and Atlanta service centers. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 833-363-VOIP. Our status page will be updated once the work has been completed and all Detroit, MI services are back online. This window may shrink as work is progressing, our status page will update as soon as the work is completed..

Jan 7, 04:54:48 GMT+0
Identified - Scheduled maintenance is currently in progress, we are extending the window. We will provide updates as necessary..

Jan 7, 02:00:24 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

eFax Deliverability

Sun, 3 Dec 2023 15:52:27 +0000

Type: Incident

Dec 4, 16:42:56 GMT+0
Resolved - We are continuing to see faxes flow through successfully. This issue is considered resolved. If you are still experiencing any issues with eFax please reach out to our support team. support@callharbor.com or by dialing 611 from your desk phone..

Dec 4, 16:31:00 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Dec 4, 15:52:34 GMT+0
Investigating - Multiple engineers are engaged and continuously working on this deliverability issue. We expect updates very shortly..

Dec 3, 15:52:27 GMT+0
Investigating - We are currently investigating an issue with increased eFax deliverability errors. You may be unable to send or receive eFax files during this time. We have our engineers engaged looking into this issue and will provide updates as we receive them..

CallHarbor - Detroit, MI - Service Interruption (eFax/Recording/Provisioning)

Mon, 4 Sep 2023 12:13:34 +0000

Type: Incident

Oct 4, 17:44:27 GMT+0
Resolved - This incident has been resolved monitoring over the last month has shown no issues..

Sep 4, 12:13:34 GMT+0
Investigating - We are currently investigating an issue impacting accessibility to our eFax, recording, and provisioning services out of Detroit, MI. No impact to services outside of Detroit, MI is impacted, and calls are functioning as normal..

Sep 6, 22:28:23 GMT+0
Identified - We are continuing to see faxes inbound and outbound processing as normal, we are continuing to monitor the eFax services for any impairment. We will provide further updates as we receive them. At this time we are considering eFax services fully operational..

Sep 6, 19:46:33 GMT+0
Identified - Faxes inbound and outbound are processing as normal, we are continuing to monitor the eFax services for any impairment. We will provide further updates as we receive them..

Sep 6, 18:52:01 GMT+0
Identified - We are beginning to see faxes process through our eFax services. We will provide further updates as we receive them..

Sep 6, 14:35:09 GMT+0
Identified - eFax services restoration is still underway. Strong progress has been made towards full restoration. We will provide further updates as we receive them..

Sep 5, 05:14:54 GMT+0
Investigating - Recording and provisioning services are operating fully out of our other points of presence and we are seeing no issues with provisioning or recording at this time. Our engineers are continuing work on eFax services and will be providing updates where possible. We are currently experiencing an outage to our eFax platform due to a database corruption error, our engineers are working on restoring the database as fast as possible from backups..

Sep 4, 17:40:00 GMT+0
Investigating - We are continuing to investigate this incident. All services are still functional outside of our Detroit, MI point of presence. We will provide further updates as we receive them..

eFax - Fax Bridge Outage

Tue, 25 Jul 2023 15:15:22 +0000

Type: Incident

Jul 27, 13:32:27 GMT+0
Resolved - This incident has been resolved. Fax bridges are operating as normal. We are working with our upstream provider for fax bridges to prevent and issue like this occurring in the future. If you are still experiencing any issues to not hesitate to reach out to our support. support@callharbor.com 833-363-VOIP.

Jul 25, 15:15:22 GMT+0
Identified - We are currently experiencing an outage on physical fax bridges due to an upstream provider. We are working with the upstream provider to resolve this as fast as possible. All eFax services outside of physical fax bridges are still fully functional. We will provide updates as we receive them. If you do not have access to your eFax portal, or need assistance do not hesitate to reach out to support@callharbor.com or give us a call at 833-363-VOIP for further assistance..

Server Maintenance - 6/14/23

Thu, 15 Jun 2023 02:00:00 +0000

Type: Maintenance

Duration: 3 hours

Jun 15, 02:44:04 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 15, 02:01:27 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 14, 17:57:14 GMT+0
Identified - We want to make you aware that this Wednesday (6/14) at 10:00PM ET there will be a scheduled maintenance of our Detroit, MI, Phoenix, AZ and Atlanta, GA servers lasting up to 3 hours. The purpose of this maintenance is to update SSL certificates. This will not impact calling, or feature functionality. During this maintenance window CallHarbor services will continue to operate out of our Detroit, MI, Atlanta, GA & Phoenix, AZ points of presence and no impact to services are expected. All services including but not limited to Device Provisioning, Calling, and Portal Access will remain functional. If you experience any issues during or after this maintenance window feel free to reach out to us via email at support@callharbor.com or via phone at 313.263.3663. Again all services will remain functional during the length of this maintenance window this email is only to serve as transparency..

Enhanced eFax Portal Outage

Tue, 17 Jan 2023 13:31:00 +0000

Type: Incident

Jan 17, 21:59:51 GMT+0
Resolved - Our engineers have continued to monitor the eFax platform and have continued to see it perform at typical levels. We are resolving this incident..

Jan 17, 14:58:37 GMT+0
Monitoring - eFax services are back online. We will update shortly with information pertaining to the incident..

Jan 17, 13:31:01 GMT+0
Investigating - We have identified that our enhanced eFax service is currently experiencing issues with loading the web portal. We are working on identifying the cause for the issue and hope to have an update very shortly. Our engineers are fully engaged working towards resolution..

CallHarbor - Detroit, MI Point of Presence - Degraded Performance

Fri, 13 May 2022 15:56:04 +0000

Type: Incident

May 13, 16:16:34 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

May 13, 16:07:09 GMT+0
Identified - We have identified an issue on the Detroit, MI point of presence and our engineers are currently working towards a resolution. We are seeing Detroit, MI based portals begin to load normally..

May 13, 15:56:04 GMT+0
Investigating - We are currently investigating an issue of degraded performance impacting only our Detroit, MI point of presence. This is impacting some services operating out of this location, however all other locations are operating fully. Our main manager portal / web interfaces are currently operating out of Atlanta, GA. We will update as we have more information..

May 13, 17:00:02 GMT+0
Resolved - This incident has been resolved..

Inbound Calling Incident

Tue, 28 Sep 2021 14:05:47 +0000

Type: Incident

Sep 30, 18:35:20 GMT+0
Resolved - CallHarbor has continued to observe normal network behavior and inbound call performance today. At this time the upstream carrier is continuing to report stability and is monitoring. CallHarbor will reopen a new incident provided issues reoccur at the upstream carrier level..

Sep 30, 01:54:43 GMT+0
Monitoring - CallHarbor has been observing normal inbound call performance. At around 7:30PM ET it appears that Cloudflare may have suffered an outage or attack which resulted in some call failures at the upstream provider as well as multiple websites going offline globally this was since resolved. Outbound calling continues to be unaffected..

Sep 29, 14:08:45 GMT+0
Monitoring - We are currently seeing issues limited to primarily Verizon Wireless / Verizon subscribers. We will continue to provide information as we receive it..

Sep 29, 13:51:49 GMT+0
Monitoring - CallHarbor continues to see intermittent issues with inbound calls due to the upstream carrier. We will continue to provide more information as we receive it..

Sep 29, 11:46:18 GMT+0
Monitoring - At this time we are continuing to observe normal behavior. We will be leaving this incident open and provide updates throughout the day if any changes occur. The upstream carrier has marked this incident as resolved..

Sep 28, 21:32:49 GMT+0
Monitoring - CallHarbor will continue to leave this incident open while we monitor the situation. At this time the mass majority of calls are functioning as expected. Incoming calls may in some cases experience one-way audio, or Verizon numbers may have issues calling in intermittently, however this the minority. Any issues experienced with inbound calls are still related to this incident impacting our upstream provider. We will continue to provide updates as we receive them..

Sep 28, 19:47:12 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Sep 28, 18:15:48 GMT+0
Monitoring - CallHarbor currently has no updates from the upstream carrier, however calls appear to be processing as normal at this time..

Sep 28, 16:14:28 GMT+0
Monitoring - CallHarbor continues to see intermittent issues with inbound calls, however it does not appear to be consistent nor have the severity as yesterday. We will continue to monitor and provide updates where possible..

Sep 28, 14:05:47 GMT+0
Monitoring - CallHarbor is reopening this incident as we are beginning to see increased latency, and post dial delay on inbound calls. We are currently not seeing call failures, however we are continuing to monitor the situation. The upstream carrier has not released any updated information today at this current time. -- Our primary upstream carrier for inbound calling and inbound and outbound messaging on the PSTN is currently experiencing an attack on its network. Many if not most of the United States largest VoIP and cellular providers utilize this upstream carrier to provide connections for voice inbound and outbound. Due to the way that telephone numbers work, we cannot set up a failover in the event that our main upstream carrier experiences an attack. We selected our upstream carrier based on multiple decades of great service and uptime, this is also why many of the other VoIP and cellular providers as well as largest organizations on the planet have chosen them. Outbound calling can support failover and all of CallHarbor's outbound calling traffic has been migrated away from this upstream carrier who is experiencing an attack. As the attack is ongoing there may be periods of poor audio quality inbound, or inbound call failures. If you are experiencing an issue inbound or outbound do not hesitate to reach out to CallHarbor we are here to help, we are still looking through all poor audio or call issues to determine cause and resolve where possible. In the event that the issue is caused by this upstream carrier attack we will inform you. We are working with our other major carrier partnerships to build a plan in the event that this attack on this major carrier appears to extend in time. This would take some time to implement (due to porting restraints nationally) however we are prepared to protect you and your business. CallHarbor is currently having no issues with its own network, or extension to extension calling; Furthermore some CallHarbor customers do not rely on this upstream carrier for service and will be unaffected by this attack. If you are having trouble reaching CallHarbor support through our main line you may dial our alternative support line: 313-644-7500 We will continue to provide updates at https://status.callharbor.com in order to be as transparent as possible regarding the current issue affecting VoIP providers nationally. NOTICE: In the event of an emergency where 911 needs to be reached please utilize cellular networks where possible..

Intermittent Inbound Calling and SMS Failures

Mon, 27 Sep 2021 16:00:30 +0000

Type: Incident

Sep 28, 00:31:45 GMT+0
Resolved - The upstream carrier is currently considering this issue resolved. CallHarbor will continue to monitor the situation and post updates to our status page where needed. We will be marking this incident as resolved and open a new one if required. If you are not subscribed to this status page we highly suggest subscribing to receive the latest on any updates or issues..

Sep 27, 23:31:07 GMT+0
Monitoring - CallHarbor is currently observing expected network behavior. Our teams will continue to monitor with the upstream provider for continued stability. Calls should be processing as normal at this time..

Sep 27, 22:33:28 GMT+0
Monitoring - At this point in time SMS inbound and outbound is confirmed operational. We are seeing sporadic completion of inbound calls with two way audio and are continuing to monitor the situation as it improves..

Sep 27, 22:22:14 GMT+0
Monitoring - We are beginning to see calls complete normally, however we are awaiting an update from the upstream provider. Incoming calls may be functioning normally at this time..

Sep 27, 21:01:41 GMT+0
Monitoring - CallHarbor continues to monitor the situation, no new updates at this time from the upstream provider..

Sep 27, 19:10:12 GMT+0
Monitoring - As an update CallHarbor continues to monitor the situation at the upstream carrier level. We are receiving reports of one-way audio on some inbound calls. Returning phone calls/outbound calls should be unaffected by any issues provided the receiving caller is not on a currently impacted network. The CallHarbor team is here to assist if you would like to change any greetings, voicemails, etc. Do not hesitate to call us at 313-644-7500 or utilize our live chat. We will continue to provide updates as we receive them..

Sep 27, 16:00:30 GMT+0
Monitoring - Our primary upstream carrier for inbound calling and inbound and outbound messaging on the PSTN is currently experiencing an attack on its network. Many if not most of the United States largest VoIP and cellular providers utilize this upstream carrier to provide connections for voice inbound and outbound. Due to the way that telephone numbers work, we cannot set up a failover in the event that our main upstream carrier experiences an attack. We selected our upstream carrier based on multiple decades of great service and uptime, this is also why many of the other VoIP and cellular providers as well as largest organizations on the planet have chosen them. Outbound calling can support failover and all of CallHarbor's outbound calling traffic has been migrated away from this upstream carrier who is experiencing an attack. As the attack is ongoing there may be periods of poor audio quality inbound, or inbound call failures. If you are experiencing an issue inbound or outbound do not hesitate to reach out to CallHarbor we are here to help, we are still looking through all poor audio or call issues to determine cause and resolve where possible. In the event that the issue is caused by this upstream carrier attack we will inform you. We are working with our other major carrier partnerships to build a plan in the event that this attack on this major carrier appears to extend in time. This would take some time to implement (due to porting restraints nationally) however we are prepared to protect you and your business. CallHarbor is currently having no issues with its own network, or extension to extension calling; Furthermore some CallHarbor customers do not rely on this upstream carrier for service and will be unaffected by this attack. If you are having trouble reaching CallHarbor support through our main line you may dial our alternative support line: 313-644-7500 We will continue to provide updates at https://status.callharbor.com in order to be as transparent as possible regarding the current issue affecting VoIP providers nationally. NOTICE: In the event of an emergency where 911 needs to be reached please utilize cellular networks where possible..

Intermittent Inbound Calling and SMS Failures

Sat, 25 Sep 2021 20:07:27 +0000

Type: Incident

Sep 26, 02:26:07 GMT+0
Resolved - The upstream provider has determined that this incident is resolved..

Sep 25, 22:41:06 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Sep 25, 22:19:26 GMT+0
Monitoring - Our primary carrier has identified the cause of this incident and is observing improved network behavior..

Sep 25, 20:07:27 GMT+0
Identified - Our primary carrier for inbound calling and inbound and outbound messaging is currently experiencing a partial service outage impairing inbound calling as well as inbound and outbound messaging. Not call customers may be affected by this partial service impairment as not all customers operate through this carrier. Outbound calling should be unaffected as we have multiple carriers in place for outbound calls. Due to the fact that inbound numbers may only be with one carrier it is currently not possible for CallHarbor to migrate numbers instantly or to provide full failover in the event of a major carrier issue. To reach CallHarbor support you may dial: 313-644-7500.

Auto Attendant - Call Routing Issues

Thu, 8 Oct 2020 14:07:41 +0000

Type: Incident

Oct 8, 14:26:03 GMT+0
Resolved - Through our monitoring calls have been continuing to process as normal. This issue is now fully considered resolved..

Oct 8, 14:07:41 GMT+0
Monitoring - This morning at 9:35AM ET engineers identified a call routing issue preventing some auto attendants from being reached. This was immediately sent to our engineering team to review and implement a fix. At 9:50 AM ET engineers implemented a resolution for this routing issue and all calls to auto attendants across all domains are processing as normal. Start of incident: 9:35AM ET End of incident: 9:50AM ET No further changes are expected by our engineering team at this time, and we will continue to monitor to ensure all calls to auto attendants are processing as normal. At this time all calls inbound and outbound are functioning in a normal state..

TLS Registration Issues - ATL & DTW Affected

Mon, 10 Aug 2020 11:00:00 +0000

Type: Incident

Aug 10, 11:00:00 GMT+0
Resolved - TLS registration was experiencing issues at our ATL and DTW datacenters. All phones were failed over to PHX while DTW and ATL were restored for TLS. The restoration took place during the same morning and all TLS registrations have been brought back to DTW or ATL if those servers were set as primary. UDP & phones set to other servers were unaffected. Fail over has been automated to include PHX moving forward as a tertiary location..

CallHarbor - Southfield, MI - Upstream Network Outage (Resolved)

Fri, 12 Oct 2018 15:23:19 +0000

Type: Incident

Oct 12, 19:09:31 GMT+0
Resolved - This incident has been resolved..

Oct 12, 15:23:19 GMT+0
Monitoring - An issue was identified impacting our Southfield, MI services. Customers connected to the Southfield, MI core had automatically failed over to our Atlanta, GA core. Services are back online at this time outage estimated at 3-5 minutes. --- There was a network outage at our Southfield, MI datacenter that was upstream from our network. The technicians at the datacenter worked towards resolution. As updates arrive they will be listed on our status page. If you are without service or need assistance please contact our support line at 313.263.3663 or email support@callharbor.com.

CallHarbor - Atlanta, GA - Upstream Network Outage

Wed, 10 Oct 2018 15:44:01 +0000

Type: Incident

Oct 10, 20:22:17 GMT+0
Resolved - This incident has been resolved..

Oct 10, 17:14:51 GMT+0
Monitoring - Services have been fully restored, we are now monitoring to ensure all services remain functional. You will not receive any further notices unless a new issue is discovered or observed..

Oct 10, 15:44:01 GMT+0
Identified - An issue has been identified impacting our Atlanta, GA services. Customers connected to the Atlanta, GA core will automatically failover to our Southfield, MI core. If you are a partner you may need to manually failover your phones if they are not configured through our automatic provisioning server. Direct CallHarbor customers do not need to perform any work, and will automatically failover. --- There is currently a network outage at our Atlanta, GA datacenter that is upstream from our network. The technicians at the datacenter are working towards resolution. As updates arrive they will be listed on our status page. If you are without service or need assistance please contact our support line at 313.263.3663 or email support@callharbor.com.

Comcast Circuit Issues

Mon, 6 Nov 2017 18:27:47 +0000

Type: Incident

Nov 6, 19:53:54 GMT+0
Resolved - Update #4: We are still seeing networks perform normally after the last update. We are considering this Comcast incident resolved at this time..

Nov 6, 19:28:09 GMT+0
Monitoring - Update #3: We are seeing Comcast circuits restoring to normal. We will provide another update once we are certain that this outage is fully resolved..

Nov 6, 19:07:04 GMT+0
Monitoring - Update #2: We are still seeing Comcast experiencing issues nationwide..

Nov 6, 18:35:34 GMT+0
Monitoring - Update #1: This does appear to be a nationwide issue for Comcast at this time..

Nov 6, 18:27:47 GMT+0
Monitoring - We are reciving many tickets and calls relating to Comcast circuits in the area. It appears that Comcast is having an issue with their core network. We suggest reaching out to Comcast to determine the extent of the outage and plan for resolution. We are certain however that Comcast is aware of the issue as it is affecting a large portion of our customers. If you would like to forward calls in the meantime until the Comcast issue is resolved please let us know by reaching out via help@activesolutionsmi.com and we will have the forward setup under your account. Our systems and services are fully online and functioning properly at this time, calls are passing normally for customers not on a Comcast circuits..

Core Routing - Southfield, MI - Hardware Failure

Sat, 14 Oct 2017 02:37:12 +0000

Type: Incident

Oct 14, 02:37:12 GMT+0
Resolved - One of our core routers suffered a catastrophic hardware failure this evening starting at 9:25PM EST, technicians were dispatched immediately to begin the fail-over to our secondary core router. A replacement router was staged and installed in place of the failed core router. Total outage period in Southfield, MI was from 9:25PM - 10:13PM EST. Hosted Voice services remained operational during this period by failing over automatically to our secondary location in Atlanta, GA. No updates will be to follow as all issues are resolved, and no further action will be needed..

Legacy Voice Outage

Fri, 5 May 2017 13:08:04 +0000

Type: Incident

May 5, 13:25:16 GMT+0
Resolved - We are currently seeing all circuits and services online and stable. If you are still experiencing an issue with a circuit or legacy voice system please reach out to us 313.278.4522 x1.

May 5, 13:08:04 GMT+0
Monitoring - We are currently monitoring a Legacy Voice System outage, we have cut-over routing for our Legacy platform to our secondary routers in our Southfield location. We are seeing systems coming back online at this time. CallHarbor / Non-Legacy voice customers will fail-over as normal to our Atlanta location and no outage has been reported..