CallHarbor - Platform Upgrade – Maintenance details

All systems operational

Platform Upgrade

Completed
Scheduled for July 30, 2024 at 2:00 AM – 4:05 AM

Affects

Manager Portal

Under maintenance from 2:00 AM to 4:05 AM

Web Phone

Under maintenance from 2:00 AM to 4:05 AM

Analytics

Under maintenance from 2:00 AM to 4:05 AM

Messaging

Under maintenance from 2:00 AM to 4:05 AM

Web Interface

Under maintenance from 2:00 AM to 4:05 AM

Detroit, MI - Point of Presence

Under maintenance from 2:00 AM to 4:05 AM

Updates
  • Completed
    July 30, 2024 at 4:05 AM
    Completed
    July 30, 2024 at 4:05 AM

    The scheduled maintenance has been completed.

  • In progress
    July 30, 2024 at 2:00 AM
    In progress
    July 30, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    July 30, 2024 at 2:00 AM
    Planned
    July 30, 2024 at 2:00 AM

    A non-service-impacting platform upgrade will take place, this update is to address bug reports as well as enhance functionality across the platform.

    This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance.

    Upgrade Process: The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade.

    Important Note: If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service.