CallHarbor - Platform Upgrade (micro-upgrade) – Maintenance details

All systems operational

Platform Upgrade (micro-upgrade)

Completed
Scheduled for June 20, 2024 at 2:00 AM – 3:01 AM

Affects

Detroit, MI - Point of Presence

Under maintenance from 2:00 AM to 3:01 AM

Inbound Calling

Under maintenance from 2:00 AM to 3:01 AM

Outbound Calling

Under maintenance from 2:00 AM to 3:01 AM

Phone Registration

Under maintenance from 2:00 AM to 3:01 AM

Atlanta, GA - Point of Presence

Under maintenance from 2:00 AM to 3:01 AM

Inbound Calling

Under maintenance from 2:00 AM to 3:01 AM

Updates
  • Completed
    June 20, 2024 at 3:01 AM
    Completed
    June 20, 2024 at 3:01 AM

    The scheduled maintenance has been completed.

  • In progress
    June 20, 2024 at 2:00 AM
    In progress
    June 20, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    June 20, 2024 at 2:00 AM
    Planned
    June 20, 2024 at 2:00 AM

    Details: A non-service-impacting platform upgrade will take place, this update is to update a service for connectivity to a vendor for push notifications on legacy mobile apps.

    Our legacy apps are no longer available within the Play Store or App Store legacy apps are named "CallHarbor Mobile". This does not impact our new apps named "CallHarborUC", which we suggest upgrading to.

    This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance.

    Upgrade Process: The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade.

    Important Note: If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service.