CallHarbor - Notice history

All systems operational

Operational

Web Phone - Operational

Analytics - Operational

Messaging - Operational

Web Interface - Operational

Operational

Call Recording - Operational

Provisioning - Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

Operational

Call Recording - Operational

Provisioning - Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

Operational

Inbound Fax - Operational

Outbound Fax - Operational

Operational

Provisioning - Operational

Push Notifications - Operational

Calling - Operational

Messaging - Operational

Notice history

Mar 2025

Platform Upgrade
  • Completed
    March 01, 2025 at 8:00 AM
    Completed
    March 01, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    March 01, 2025 at 3:00 AM
    In progress
    March 01, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    March 01, 2025 at 3:00 AM
    Planned
    March 01, 2025 at 3:00 AM

    A non-service-impacting platform upgrade will take place, this update is to address bug reports as well as enhance functionality across the platform.

    This upgrade is not expected to disrupt service. In the unlikely event of a service impact that is not resolved promptly, please contact our main line at 1 (833) 363-VOIP and follow the prompts for assistance.

    Upgrade Process: The upgrade will be executed in stages across our multiple geographic locations, ensuring that phones will seamlessly failover between these locations during the upgrade.

    Important Note: If your phones are not configured for failover (manually configured or unsupported devices), you may experience limited functionality or partial outages. Rest assured, all CallHarbor direct/retail endpoints are configured for failover to ensure uninterrupted service.

Feb 2025

eFax Fax Bridge / Physical Fax Deliverability
  • Resolved
    Resolved

    This incident has been resolved. The upstream vendor has restored all services.

  • Investigating
    Investigating

    Our physical fax service is currently experiencing an outage for some users due to an issue with our upstream provider. We are actively working with them to restore service as quickly as possible.

    • Impact: Physical fax transmissions are unavailable for some users.

    • Workaround: All other eFax services (excluding physical fax bridges) are operational. You may utilize our eFax portal to send and receive faxes until this issue is resolved.

    We will provide updates as they become available.

    For assistance, please contact support@callharbor.com or call 833-363-VOIP.

Network Maintenance - Atlanta, GA - 02/13/25
  • Completed
    February 14, 2025 at 4:00 AM
    Completed
    February 14, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    February 14, 2025 at 1:00 AM
    In progress
    February 14, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 14, 2025 at 1:00 AM
    Planned
    February 14, 2025 at 1:00 AM

    We are writing to inform you of planned network maintenance on our Atlanta, GA infrastructure this Thursday (2/13) at 8PM ET. This maintenance is expected to last approximately 3 hours and involves network upgrades.

    This maintenance is not expected to be service impacting. CallHarbor services will continue to operate normally out of our Detroit, MI, and Phoenix, AZ points of presence. All services, including Device Provisioning, Calling, and Portal Access, should remain fully functional throughout the maintenance window.

    This maintenance window has been reserved as a precaution in the unlikely event that unforeseen issues arise during the upgrade process. We are taking all necessary precautions to ensure a seamless transition if one is needed.

    If you experience any issues during or after this maintenance window, please contact us via email at support@callharbor.com or by phone at 833-363-VOIP. This notification is being sent proactively to ensure transparency.

Jan 2025

No notices reported this month

Jan 2025 to Mar 2025

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