CallHarbor - CallHarbor - Detroit, MI - Service Interruption (eFax/Recording/Provisioning) – Incident details

This incident has been resolved monitoring over the last month has shown no issues.

We are continuing to see faxes inbound and outbound processing as normal, we are continuing to monitor the eFax services for any impairment. We will provide further updates as we receive them. At this time we are considering eFax services fully operational.

Faxes inbound and outbound are processing as normal, we are continuing to monitor the eFax services for any impairment. We will provide further updates as we receive them.

We are beginning to see faxes process through our eFax services. We will provide further updates as we receive them.

eFax services restoration is still underway. Strong progress has been made towards full restoration. We will provide further updates as we receive them.

Recording and provisioning services are operating fully out of our other points of presence and we are seeing no issues with provisioning or recording at this time. Our engineers are continuing work on eFax services and will be providing updates where possible. We are currently experiencing an outage to our eFax platform due to a database corruption error, our engineers are working on restoring the database as fast as possible from backups.

We are continuing to investigate this incident. All services are still functional outside of our Detroit, MI point of presence. We will provide further updates as we receive them.