CallHarbor - Notice history

All systems operational

Manager Portal

Operational

Web Phone - Operational

Analytics - Operational

Messaging - Operational

Web Interface - Operational

Detroit, MI - Point of Presence

Operational

Call Recording - Operational

Provisioning - Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

Atlanta, GA - Point of Presence

Operational

Call Recording - Operational

Provisioning - Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

Phoenix, AZ - Point of Presence

Operational

Inbound Calling - Operational

Outbound Calling - Operational

Phone Registration - Operational

eFax

Operational

Inbound Fax - Operational

Outbound Fax - Operational

CallHarborUC (Mobile App)

Operational

Provisioning - Operational

Push Notifications - Operational

Calling - Operational

Messaging - Operational

RingGenius Platform - Operational

Notice history

Sep 2021

Inbound Calling Incident
  • Resolved
    Resolved

    CallHarbor has continued to observe normal network behavior and inbound call performance today. At this time the upstream carrier is continuing to report stability and is monitoring. CallHarbor will reopen a new incident provided issues reoccur at the upstream carrier level.

  • Monitoring
    Update

    CallHarbor has been observing normal inbound call performance. At around 7:30PM ET it appears that Cloudflare may have suffered an outage or attack which resulted in some call failures at the upstream provider as well as multiple websites going offline globally this was since resolved. Outbound calling continues to be unaffected.

  • Monitoring
    Update

    We are currently seeing issues limited to primarily Verizon Wireless / Verizon subscribers. We will continue to provide information as we receive it.

  • Monitoring
    Update

    CallHarbor continues to see intermittent issues with inbound calls due to the upstream carrier. We will continue to provide more information as we receive it.

  • Monitoring
    Update

    At this time we are continuing to observe normal behavior. We will be leaving this incident open and provide updates throughout the day if any changes occur. The upstream carrier has marked this incident as resolved.

  • Monitoring
    Update

    CallHarbor will continue to leave this incident open while we monitor the situation. At this time the mass majority of calls are functioning as expected. Incoming calls may in some cases experience one-way audio, or Verizon numbers may have issues calling in intermittently, however this the minority. Any issues experienced with inbound calls are still related to this incident impacting our upstream provider. We will continue to provide updates as we receive them.

  • Monitoring
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Update

    CallHarbor currently has no updates from the upstream carrier, however calls appear to be processing as normal at this time.

  • Monitoring
    Update

    CallHarbor continues to see intermittent issues with inbound calls, however it does not appear to be consistent nor have the severity as yesterday. We will continue to monitor and provide updates where possible.

  • Monitoring
    Monitoring

    CallHarbor is reopening this incident as we are beginning to see increased latency, and post dial delay on inbound calls. We are currently not seeing call failures, however we are continuing to monitor the situation. The upstream carrier has not released any updated information today at this current time. -- Our primary upstream carrier for inbound calling and inbound and outbound messaging on the PSTN is currently experiencing an attack on its network. Many if not most of the United States largest VoIP and cellular providers utilize this upstream carrier to provide connections for voice inbound and outbound. Due to the way that telephone numbers work, we cannot set up a failover in the event that our main upstream carrier experiences an attack. We selected our upstream carrier based on multiple decades of great service and uptime, this is also why many of the other VoIP and cellular providers as well as largest organizations on the planet have chosen them. Outbound calling can support failover and all of CallHarbor's outbound calling traffic has been migrated away from this upstream carrier who is experiencing an attack. As the attack is ongoing there may be periods of poor audio quality inbound, or inbound call failures. If you are experiencing an issue inbound or outbound do not hesitate to reach out to CallHarbor we are here to help, we are still looking through all poor audio or call issues to determine cause and resolve where possible. In the event that the issue is caused by this upstream carrier attack we will inform you. We are working with our other major carrier partnerships to build a plan in the event that this attack on this major carrier appears to extend in time. This would take some time to implement (due to porting restraints nationally) however we are prepared to protect you and your business. CallHarbor is currently having no issues with its own network, or extension to extension calling; Furthermore some CallHarbor customers do not rely on this upstream carrier for service and will be unaffected by this attack. If you are having trouble reaching CallHarbor support through our main line you may dial our alternative support line: 313-644-7500 We will continue to provide updates at https://status.callharbor.com in order to be as transparent as possible regarding the current issue affecting VoIP providers nationally. NOTICE: In the event of an emergency where 911 needs to be reached please utilize cellular networks where possible.

Intermittent Inbound Calling and SMS Failures
  • Resolved
    Resolved

    The upstream carrier is currently considering this issue resolved. CallHarbor will continue to monitor the situation and post updates to our status page where needed. We will be marking this incident as resolved and open a new one if required. If you are not subscribed to this status page we highly suggest subscribing to receive the latest on any updates or issues.

  • Monitoring
    Update

    CallHarbor is currently observing expected network behavior. Our teams will continue to monitor with the upstream provider for continued stability. Calls should be processing as normal at this time.

  • Monitoring
    Update

    At this point in time SMS inbound and outbound is confirmed operational. We are seeing sporadic completion of inbound calls with two way audio and are continuing to monitor the situation as it improves.

  • Monitoring
    Update

    We are beginning to see calls complete normally, however we are awaiting an update from the upstream provider. Incoming calls may be functioning normally at this time.

  • Monitoring
    Update

    CallHarbor continues to monitor the situation, no new updates at this time from the upstream provider.

  • Monitoring
    Update

    As an update CallHarbor continues to monitor the situation at the upstream carrier level. We are receiving reports of one-way audio on some inbound calls. Returning phone calls/outbound calls should be unaffected by any issues provided the receiving caller is not on a currently impacted network. The CallHarbor team is here to assist if you would like to change any greetings, voicemails, etc. Do not hesitate to call us at 313-644-7500 or utilize our live chat. We will continue to provide updates as we receive them.

  • Monitoring
    Monitoring

    Our primary upstream carrier for inbound calling and inbound and outbound messaging on the PSTN is currently experiencing an attack on its network. Many if not most of the United States largest VoIP and cellular providers utilize this upstream carrier to provide connections for voice inbound and outbound. Due to the way that telephone numbers work, we cannot set up a failover in the event that our main upstream carrier experiences an attack. We selected our upstream carrier based on multiple decades of great service and uptime, this is also why many of the other VoIP and cellular providers as well as largest organizations on the planet have chosen them. Outbound calling can support failover and all of CallHarbor's outbound calling traffic has been migrated away from this upstream carrier who is experiencing an attack. As the attack is ongoing there may be periods of poor audio quality inbound, or inbound call failures. If you are experiencing an issue inbound or outbound do not hesitate to reach out to CallHarbor we are here to help, we are still looking through all poor audio or call issues to determine cause and resolve where possible. In the event that the issue is caused by this upstream carrier attack we will inform you. We are working with our other major carrier partnerships to build a plan in the event that this attack on this major carrier appears to extend in time. This would take some time to implement (due to porting restraints nationally) however we are prepared to protect you and your business. CallHarbor is currently having no issues with its own network, or extension to extension calling; Furthermore some CallHarbor customers do not rely on this upstream carrier for service and will be unaffected by this attack. If you are having trouble reaching CallHarbor support through our main line you may dial our alternative support line: 313-644-7500 We will continue to provide updates at https://status.callharbor.com in order to be as transparent as possible regarding the current issue affecting VoIP providers nationally. NOTICE: In the event of an emergency where 911 needs to be reached please utilize cellular networks where possible.

Intermittent Inbound Calling and SMS Failures
  • Resolved
    Resolved

    The upstream provider has determined that this incident is resolved.

  • Monitoring
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    Our primary carrier has identified the cause of this incident and is observing improved network behavior.

  • Identified
    Identified

    Our primary carrier for inbound calling and inbound and outbound messaging is currently experiencing a partial service outage impairing inbound calling as well as inbound and outbound messaging. Not call customers may be affected by this partial service impairment as not all customers operate through this carrier. Outbound calling should be unaffected as we have multiple carriers in place for outbound calls. Due to the fact that inbound numbers may only be with one carrier it is currently not possible for CallHarbor to migrate numbers instantly or to provide full failover in the event of a major carrier issue. To reach CallHarbor support you may dial: 313-644-7500

Aug 2021

No notices reported this month

Jul 2021

No notices reported this month

Jul 2021 to Sep 2021

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