- ResolvedResolved
Monitoring has continued to show normal operation throughout the day. We are closing this incident as no further action is expected.
- UpdateUpdate
We are continuing to see stability for outbound calling. We have also notated that the primary connection from our upstream provider has been repaired. We will continue to monitor and close this incident today pending no further action being taken by our team.
- MonitoringMonitoring
We have identified and resolved an issue affecting some outbound calling attempts at that originated with our primary upstream provider. Upon identification, our team successfully migrated outbound traffic to a redundant secondary connection within under five minutes, restoring outbound call completion to normal rates.
The CallHarbor network and all internal systems are fully operational. While the root cause lies outside of our immediate network, we are working closely with our carriers to investigate the incident. We will remain on our secondary routing until we have confirmed the primary path is fully stable.
No action is required on your part. Our team remains on high alert to ensure continued service stability.