Due to the upgrade taking longer than expected we are extending the window for an additional hour (4AM EST). No impact to services is expected at this time.
Posted Oct 19, 2018 - 02:54 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 19, 2018 - 01:01 EDT
Scheduled
A non-service impacting platform upgrade will be occurring on 10/19/18 at 1:00AM EST - 3:00AM EST. This upgrade will provide feature improvements to our panel.
This upgrade is not expected to be service impacting, however in the event of a service impact that does not resolve within a timely manner you may call our main line and follow the prompts: 1 (313) 263-3663
As with all upgrades to our platform they are completed in stages between our multiple geographic locations. Calls will fail-over between these locations seamlessly.
If your phones are not configured for failover (manually configured/un-supported devices) you may have limited functionality or partial outages. All CallHarbor direct/retail endpoints are configured for failover, this statement only affects private label partners.
Again this upgrade is not expected to be service impacting in anyway.