Phone System Platform Upgrade - 11/9/2020
Scheduled Maintenance Report for CallHarbor
Completed
The scheduled maintenance has been completed.
Posted Nov 09, 2020 - 22:25 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 09, 2020 - 22:00 EST
Scheduled
A non-service impacting platform upgrade will be occurring on 11/9/2020 at 10:00PM ET - 1:00AM ET. This upgrade will provide bug fixes across our platform feature set. We expect the upgrade to take much less time than is reserved in the window.

This upgrade is not expected to be service impacting, however in the event of a service impact that does not resolve within a timely manner you may call our main line and follow the prompts: 1 (833) 363-VOIP

As with all upgrades to our platform they are completed in stages between our multiple geographic locations. Phones will fail over between these locations seamlessly.

If your phones are not configured for fail over (manually configured/un-supported devices) you may have limited functionality or partial outages. All CallHarbor direct/retail endpoints are configured for fail over.

Again this upgrade is not expected to be service impacting in anyway.
Posted Nov 09, 2020 - 09:15 EST
This scheduled maintenance affected: Mobile App & Web Phone (iOS, Web Phone, Android), SMS (Inbound, Outbound), Calling (Inbound, Outbound), Device Registration (TLS, UDP), Faxing (Basic eFax), and Recording, Platform Portal.